Online counselling

Online Counselling or Therapy using Skype is convenient for people that have difficulty travelling to appointments either because of distance/remoteness, mobility problems, anxiety issues which prevent you leaving your home, people with childcare commitments or simply those with a busy work and travel schedule.

Online and offsite counselling is now available. Online therapy is typically delivered via Skype. You can get started today by filling out this form and the relevant information will be sent to you via email.

Your Zoom appointment will be conducted just like a face-to-face session – you will be able to see, hear and interact with Dr H. Karen Li, Clinical Psychologist, ‘virtually’ for the length of the session.

All you need is a computer, a reliable internet service, and a private uninterrupted space in which to hold your counselling session.

NB. Online services may not attract Medicare or Health Insurance rebates, please check with the relevant provider for details.

Terms and conditions-

Please read the terms of use carefully. If you agree to the Terms of Use you can use the services and forums. If you do not wish to be bound by the Terms of Use, you cannot use the counselling services on this website. By making a purchase, you are agreeing to the Terms of Use.

Each time you access and use this website, you agree to be bound by these Terms of Use and Terms and Conditions, and as modified from time to time with or without notice to you. In addition, if you are using a service on or through this web site, you will be subject to any rules or guidelines applicable to those services and they shall be integrated by reference into these Terms of Use and Terms and Conditions.
Terms of Use Please note, online and email counselling are not appropriate for you on this website if you meet the following conditions:
If you have a psychiatric condition or suffer from psychosis.
If you are intoxicated from the use of alcohol and/or drugs and/or sniffing substances.
If you are in an emergency situation and need urgent and immediate assistance. Please call 000.
If you are suicidal and at risk of harming yourself or others.
If you are under 16 years old, we need the permission of your parent/guardian. Otherwise, please call Kids Helpline.
If you meet the above conditions, we are sorry but we cannot service you. Please call 1300 MH CALL instead.

Security: Couragepsyc does its best to protect counselling e-mails from security breaches. However, users should be aware that there are inherent risks in transmitting information across the Internet. Information submitted via encrypted email or web forms may be at risk of being intercepted, read or modified. Online chat using Zoom are limited to the security of that website. See zoom.us/security
Confidentiality: During online consulting sessions private rooms are used and are not observed by anyone else while in session with you. Records are stored with the same conditions as face-to-face counselling files.
Limits to confidentiality: Couragepsyc reserves the right to report to the appropriate authorities, such as the police or child protection authorities, situations where a client or associate of the client is judged to be at risk of self-harm, or of harming others, especially if a child under 16 years of age is at risk. Psychologists are also obliged to report to police information received about the commission of a criminal act.
Ethics & Professional Guidelines: Psychologists, in providing online services, shall adhere to the relevant professional code of ethics and Code of Conduct as provided by the Australian Psychological Society, and the Psychology Board of Australia.
Cancellation policy: You may cancel a session and request a full refund, or change a session, without incurring a cost, if you give us at least 24 hours notice. Technical difficulties should be reported to either your psychologist via email. These difficulties will be discussed with you to ensure a fair outcome. A cancellation fee of $100 applies to cancellations of less than 24hrs notice. You can easily reschedule your appointment by contacting Couragepsyc via email (karen@couragepsyc.com.au).

Your Email address: It is your responsibility and at your discretion to keep the privacy and confidentiality of the counselling emails received from Couragepsyc practitioners into your specified email address.
Confidentiality of your data: You are responsible for keeping the confidentiality of any content you download onto your computer. It is your responsibility to delete or keep safe emails and transcripts of online conversations. You should be aware that even deleted files can still be accessed.
Your Conduct: When using this online counselling service, you have responsibility for: Keeping your appointment or giving us at least 24 hours before your appointment, cancellation policy applies. Conducting your session in a way that will maximise your ability to benefit from it. (e.g. not be under the influence of drugs or alcohol). Giving the counsellor relevant information in order for him/her to help you. Behaving in a respectful manner while online. We do not tolerate any abusive behaviour and reserve the right to terminate the session if this is the case.
Your use of psychology electronic communications. You explicitly agree not to forward email messages or other electronic communications from our psychologists to other persons, except in situations where this has been agreed in advance by your psychologist, and is done with the written consent of your psychologist. You may not copy and paste a part of the text or use the psychologist’s advice out of context, or pass on the advice to another person or organisation.
Couragepsyc cannot review all communications and/or material posted on its blog, and, as such, are not responsible in any way for the content of posted communications or materials. We have the right to block or delete any communications or materials on our blog, forums, discussion groups and services that it deems as inappropriate.
Intellectual property rights: The materials accessed from, or via, this website (including website designs, software and third party materials) are protected under Australian and international copyright laws. You are allowed to view the content online or print a copy for your personal use or record. But you may not otherwise copy or change the materials, and must not modify, communicate, sell, or otherwise deal with the materials. You must not interfere with any copyright notice, or interfere with or commercially use any trademark, logo or names (including business names and domain names), appearing on this website or in the contents accessed through this website. We possess all rights in relation to our online materials completed and submitted by you, and subject to our privacy obligations under Australian law we may use any document, information or idea submitted by you for any of our purposes.
When you register to use our services : The information we will be asking for include:
Your name
A pseudo name which you may wish to use for counselling services
Your email address – one which you wish to receive the counselling emails.
Telephone number, in case of emergency or if we cannot reach you by email and need to contact you. Otherwise, we are unlikely to call you.

Archiving your information:

This is standard practice for any Psychological Services and required by law. We need to archive your information in a secure and locked section either electronically or in a locked physical cabinet for a period of 7 years. It will not be accessed unless required by law or from you through the Freedom of Information Act. Then it will be destroyed after 7 years after the last client contact by electronic deletion and/or shredding.