Telehealth

Telehealth is convenient for people that have difficulty travelling to appointments either because of distance/remoteness, mobility problems, anxiety issues which prevent you leaving your home, people with childcare commitments or simply those with a busy work and travel schedule.

Your Telehealth appointment will be conducted just like a face-to-face session – you will be able to see, hear and interact with Dr H. Karen Li, Clinical Psychologist, ‘virtually’ for the length of the session. Standard fees and cancellation policies apply.

Please contact the clinic on admin@thoughtfulhealth.com.au to enquire about telehealth services.

INFORMED CONSENT CHECKLIST FOR TELEHEALTH SERVICES

Prior to starting telehealth services, you understand and agreed to the following:

  • There are potential benefits and risks of telehealth (e.g. limits to patient confidentiality) that differ from in-person sessions.
  • Confidentiality still applies for telehealth services, and nobody will record the session without the permission from the others person(s).
  • We agree to use the telehealth platform selected for our virtual sessions, and the psychologist will explain how to use it. Security of the session is subject to the telehealth platform we are using e.g. zoom.com/security.
  • You need to use a webcam, tablet or smartphone during the session.
  • It is important to be in a quiet, private space that is free of distractions (including phone or other devices) during the session.
  • It is important to use a secure internet connection rather than public/free Wi-Fi.
  • It is important to be on time. If you need to cancel or change your telehealth appointment, you must notify the psychologist and clinic administration in advance by phone or email.
  • We need a back-up plan (e.g., phone number where you can be reached) to restart the session or to reschedule it, in the event of technical problems. If this number is different to the original number you provided to the clinic, please email this through.
  • We need a safety plan that includes at least one emergency contact and the closest ED to your location, in the event of a crisis situation.
  • If you are not an adult, we need the permission of your parent or legal guardian (and their contact information) for you to participate in telehealth sessions.
  • If seeking Medicare rebates, please ensure you understand if you are eligible for this rebate prior to your session.
  • If seeking a private health rebate, you should confirm with your insurance company that the video sessions will be reimbursed; if they are not reimbursed, you are responsible for full payment.
  • As your psychologist, I may determine that due to certain circumstances, telehealth is no longer appropriate and that we should resume our sessions in-person.